YWR Promo Posted June 27, 2023 Share Posted June 27, 2023 When a hosting account is created all is well, the links in the emails all work and the Plesk dashboard is accessible by the buttons in the client area, signing into Plesk via the new account information email with the auto-created username and password is no issue. BUT... When a customer purchases a second hosting product the new account information goes out but they can't log in to Plesk with the supplied auto-created username or password, looking in Plesk the products are grouped under the same subscription, how can I prevent this? 0 Quote Link to comment Share on other sites More sharing options...
martina2 Posted July 17, 2023 Share Posted July 17, 2023 Consider setting up separate subscriptions or service plans within Plesk for each hosting product. This will allow for individual management and login credentials for each account. Review your Plesk configuration and ensure that new purchases are being assigned to separate subscriptions. 0 Quote Link to comment Share on other sites More sharing options...
martina2 Posted July 18, 2023 Share Posted July 18, 2023 22 hours ago, martina2 said: Consider setting up separate subscriptions or service plans within Plesk for each hosting product. This will allow for individual management and login credentials for each account. Review your Plesk configuration and ensure that new purchases are being assigned to separate subscriptions. Examine the account creation process in your system to ensure that it handles the creation of multiple hosting products correctly. www.targetpayandbenefits.com Check for any potential coding or configuration errors that may cause issues with the auto-creation of usernames and passwords. 0 Quote Link to comment Share on other sites More sharing options...
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