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Problem with cPanel redirecting


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i have a problem that when my customers click login to cPanel from left bar they're redirected to https://serverip, so as expected they see Connection isn't private popout.. although i've set my hostname in the server & whmcs
When adding the server it works fine & redirects to hostname for the fist 4-5 hours, after that the problem occurs & clients redirects to https://serverip
How to solve that?

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