No invoices associated with orders - Third party payment gateway

[veehuu]

Hi,

We have created a custom third party gateway module (called Vismapay) following this example -> https://github.com/WHMCS/sample-gateway-module.

Currently the process of ordering a service works as follows for a customer:

1. Customer selects products/services to buy
2. Goes through the ordering process with our custom payment gateway
3. Checkout directs the customer to a third party website where he/she can choose a desired payment method
4. After payment is successful, the customer is redirected to a paid invoice in WHMCS.

So this process seems to work since the services do activate for the users (auto registration/setup).

But, when you check the order from WHMCS admin area, 'Payment Status' says 'No Invoice Due'. A screenshot below shows the problem for Order 197:

 

	ID	Order #	Date	Client Name	Payment Method	Total	Payment Status	Status
	198	8123508374	04/08/2022 11:45	Test User	PayPal Basic	15,00 €	Complete	Pending
	197	3972404749	04/08/2022 11:07	Test User	Vismapay	15,00 €	No Invoice Due	Pending

 

And when you open the order, 'Invoice #' shows 'No Invoice'.

Date	04/08/2022 11:07	Payment Method	Vismapay
Order #	3972404749 (ID: 197)	Amount	15,00 €
Client	Test User Allastie 3 Helsinki, Uusimaa, 00560 Finland	Invoice #	No Invoice

 

From the System Activity Log I get for Vismapay:

04/08/2022 11:45	Email Sent to Test User (Order Confirmation) - Client ID: 4	Client ID 4 testemail@email.com	Admin ID 2 xxxxxxxxxx	81.22.xxxxx
04/08/2022 11:45	Email Sent to Test User (Customer's Invoice) - Client ID: 4	Client ID 4 testemail@email.com	Admin ID 2 xxxxxxxxxxx	81.22.xxxxx
04/08/2022 11:45	Created Invoice - Invoice ID: 195	Client ID 4 testemail@email.com	Admin ID 2 xxxxxxxxxxx	81.22.xxxxx
04/08/2022 11:45	New Order Placed - Order ID: 198 - User ID: 4	Client ID 4 testemail@email.com	Admin ID 2 xxxxxxxxxxx	81.22.xxxxx

 

For PayPal Basic I get:

04/08/2022 11:46	Email Sent to Test User (Payment Confirmation) - Client ID: 4	Client ID 4 testemail@email.com	System/Automated -
04/08/2022 11:46	Invoice Marked Paid - Invoice ID: 195	Client ID 4 testemail@email.com	System/Automated -
04/08/2022 11:46	Added Invoice Payment - Invoice ID: 195	Client ID 4 testemail@email.com	System/Automated -
04/08/2022 11:46	Added Transaction - Transaction ID: 127	Client ID 4 testemail@email.com	System/Automated -

 

Any ideas or help on how to solve this? 

[Balen]

Hey,

Did you guys manage to fix the issue?

[mroxidane]

How did you fix the issue?

 

I am facing the same thing.