jameshostit Posted March 29, 2022 Share Posted March 29, 2022 Hi all! Is it possible to somehow link customers to a ticket? There are quite a few occasions where customers open a ticket with us asking something where we then have to say to them "We already mentioned this to you in ticket #123456". It would be great if such a ticket reference would be clickable for a customer. I've tried to manually create ticket links but the url looks to have some kind of token on the end which if you don't include, the url fails. Cheers! James 0 Quote Link to comment Share on other sites More sharing options...
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