tqhosting Posted January 6, 2008 Share Posted January 6, 2008 We are using the built-in WHMCS support ticket system. When a client submits a ticket, the ticket is created and an email is sent to all support techs. When the client updates the ticket, an email again is sent to all support techs. However, when a support tech updates the ticket, the other support techs do not receive an email. Is this the intended action, and is there a way to make it so that any update to a ticket will be emailed to all support techs so that everyone knows that someone has worked on the ticket? Cheers, Mark 0 Quote Link to comment Share on other sites More sharing options...
Skhilled Posted January 11, 2008 Share Posted January 11, 2008 This the way it works for me as well. It would be nice to have them all send in emails however then your email box would probably get flooded. Mine does without staff responses. The upside would be you wouldn't have to read the emails and then login to whmcs to read the rest. You could read the emails and decide which ones need responses. This would be good if you are out and getting emails via cell phone or someone else's pc, etc. 0 Quote Link to comment Share on other sites More sharing options...
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