John Kennedy Posted July 8, 2021 Share Posted July 8, 2021 Getting "Error code: 1013. Error message: Customer with email 'user@domain.tld' is not found in panel. Please contact your service provider." after upgrading to v8. Getting this on all customers - existing and new. There are records with those specific emails in the 'psa' database. I also triple checked the product settings as per https://docs.whmcs.com/Plesk#1013_-_Error_message:_Customer_with_email_.27johndoe.40example.com.27_is_not_found_in_panel._Please_contact_your_service_provider. No changes were made since the product last worked. The issue is not Plesk, the issue is WHMCS not reading/writing to 'psa' database. For new customers, WHMCS used to create the Plesk user/subscription and set up the domain hosting, it's no longer doing that and is returning the above error. The server settings are also fine in WHMCS 'servers' - re-checked those as well. Any ides how to resolve? 0 Quote Link to comment Share on other sites More sharing options...
MarkLFT Posted October 9, 2023 Share Posted October 9, 2023 Did you find a solution to this? I am having exactly the same problem. It seems whmcs shows as connection is ok to plesk server, but no customer has been created in plesk when the customer was created in WHMCS. 0 Quote Link to comment Share on other sites More sharing options...
JoaoCosta Posted February 4 Share Posted February 4 On 10/9/2023 at 9:14 AM, MarkLFT said: Did you find a solution to this? I am having exactly the same problem. It seems whmcs shows as connection is ok to plesk server, but no customer has been created in plesk when the customer was created in WHMCS. I have the same problem and no answers.... Have you managed to solve it? 0 Quote Link to comment Share on other sites More sharing options...
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