imcmd Posted October 26, 2020 Share Posted October 26, 2020 I have two departments in my support department configuration, with the clients only flag turned on, Technical Support (technical@mydomain.tld), and Emergency (emergency@mydomain.tld). While I was testing my configuration out, making sure forwarders and all was set up correctly, I saw that WHMCS automatically responded to my email send to this client only departments stating the following: Quote Your email to our support system could not be accepted because it was not recognized as coming from an email address belonging to one of our customers. If you need assistance, please email from the address you registered with us that you use to login to our client area. I thought this feature was really cool, and it was something I was happy was enabled. It was nothing I wanted to toggle off. After a few minutes of tweaking around in my support departments (deleting some of my excess testing departments), I tried one last time to send an email to these client only departments. Then out of nowhere, emails were redirected to the first public support department in our list. What has really happened here? I'm not aware of touching anything that would've disabled that awesome feature. Got me steps and guides to enable that feature again? 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.