Chrisfish Posted August 28, 2020 Share Posted August 28, 2020 Hi, I was wondering if it was possible, through configuration or using an addon, to reply to the customer's original email, when using email piping, instead of starting the discussion in a separate email. Current Example: Customer sends a support request by email Email is piped into WHMCS WHMCS sends a ticket creation notification as a separate email Any further communication from WHMCS is part of the second email chain I would like to know if there is a way to set this up so the customer never knows there is a ticket. He sends a request, and any reply from WHMCS comes as a reply to the original email. I used to use Freshdesk previously, and this is how it used to work. Thanks, 0 Quote Link to comment Share on other sites More sharing options...
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