linux4me Posted July 5, 2020 Share Posted July 5, 2020 When a client who has two-factor authentication enabled in WHMCS 7.10.2 signs in and goes user name -> Security Settings, and tries to disable two-factor authentication by clicking "Click here to disable," she is prompted for her current password. Despite entering the correct password--the same one she used to sign in, which obviously works otherwise--she gets the message, "Password incorrect. Please try again." I can disable two-factor authentication for her from the Admin without any problems. PHP error logging is enabled in General Settings -> Other, and there are no errors in the error log. 0 Quote Link to comment Share on other sites More sharing options...
BILDr Hosting Posted July 5, 2020 Share Posted July 5, 2020 I think this is a caching issue - I have seen something similar. What happens if you try it in an incognito/private browser window? 0 Quote Link to comment Share on other sites More sharing options...
linux4me Posted July 5, 2020 Author Share Posted July 5, 2020 Good thought. Same problem using a new, private window in Firefox. I tried it with a test account in Chromium, which I have never used to log in to WHMCS before, and got the same "Password incorrect. Please try again" message. 0 Quote Link to comment Share on other sites More sharing options...
BILDr Hosting Posted July 5, 2020 Share Posted July 5, 2020 Do you use Cloudflare or any other server/front end caching? I have to switch off Cloudflare sometimes. An example is I can't log in to admin, then I switch off caching and it works. Same symptoms. Tony 0 Quote Link to comment Share on other sites More sharing options...
linux4me Posted July 5, 2020 Author Share Posted July 5, 2020 No, no server caching or CDN. 0 Quote Link to comment Share on other sites More sharing options...
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