sergiosainz Posted April 28, 2020 Share Posted April 28, 2020 We found an issue related to ticket CCs, email piping and named email addresses (like "Full name" <test@email.com>). Context: The system contains a client with the email client1@test.com. Most of the communications with that client must include a couple of CCs. Steps to reproduce it: 1) Send an email from client1@test.com adding, as CC, a named email address containing a comma: "Doe, John" <john.doe@somecompany.com> 2) The ticket is opened properly, but the CC is parsed as two different CCs: "Doe, John john.doe@somecompany.com Issues: - A single CC gets splitted into two different ones. One of them is not a valid email. - When using multiple CCs, this prevents some CCs from being notified because a malformed email address is found. 0 Quote Link to comment Share on other sites More sharing options...
sergiosainz Posted July 29, 2020 Author Share Posted July 29, 2020 Can anyone check this out, please? 0 Quote Link to comment Share on other sites More sharing options...
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