Auto Suspension Problem

[Edrick]

So I have a client who's past due, we've gone in and multiple times told the system to not auto suspend until X Date, however it still constantly suspends the account when the CRON job runs nightly.

 

Why is this and what am I missing?

 

I go to the client > Services > Check box Override Suspension Until X

 

Then the next day I go in and the checkbox has been unticked again and the account suspended. 

[Edrick]

Follow Up: I have figured it out, it was a lot simpler than it should of been.

In this case my issue was that the Override Suspension Until 00/00/00 the issue was that my year was pre-selected to be 2018 somehow so every time I kept changing it to April of 2018 😁

 

So after selecting 2020 naturally it worked