openmind Posted December 21, 2007 Share Posted December 21, 2007 Is this fixed in the latest release: If a client does not have a card on file, i.e. they have been imported into WHMCS or the admin has added the invoice for a first timer, the system will try and bill a non-existent card which of course will fail and then send an email out to the client telling them it's failed. They then call me and say "But I don't have a card in your system etc" All quite irritating... Link to comment Share on other sites More sharing options...
CSNM-Carl Posted December 21, 2007 Share Posted December 21, 2007 You need to change the invoice to another payment method so it doesn't attempt to charge their card. Link to comment Share on other sites More sharing options...
openmind Posted December 21, 2007 Author Share Posted December 21, 2007 Yep but I don't want to I want all my invoices paid by card.... It's a simple enough fix, if the card doesn't exist, edit the email to say your invoice is ready. If it does, attempt t charge and them email if it fails... Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 21, 2007 WHMCS CEO Share Posted December 21, 2007 There's no alternative email that can be sent so this isn't a bug. The invoice is due, details or not, they've failed to pay it on time and so get the notice. EDIT: See http://forum.whmcs.com/showthread.php?t=7519 for discussion Matt Link to comment Share on other sites More sharing options...
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