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Enquiry on Ticket Importing using POP3 Import


pikerr

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Dear Team,

 

I have enabled using the POP3 method however I have few questions

1) WHMCS will import all the emails inside inbox to new tickets ,  and there is no emails left inside inbox? Is it possible that the emails will still remain inside inbox without deleting after WHMCS import?

2) Due to pop cron is run every 5 minutes,  there are still time for support department reply to the client via their support email. However these replies from support department is not captures inside the WHMCS tickets. 

Appreciate your advice in advance 

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