Admin Email notification

[LosBooom]

Hello.

When I assign an employee to a ticket through the admin ticket viewing form, to my employee comes email from Email templates > Admin messages > Support Ticket Change Notification.

 

But when i use WHMCS API like so:

$assignTicket = localAPI('UpdateTicket', [

    'ticketid' => $tickeid,

    'flag' => $adminid,

]);

there is no notification.

 

1. I regard this as an API bug. Are there any ways to fix this?

2. How can I manually send an email to only the employee to whom the ticket is assigned?

It seems that SendEmail and SendAdminEmail not suitable for me.