SneakyJared Posted May 31, 2019 Share Posted May 31, 2019 Hi there, I am having issues receiving emails on new tickets entering with only 1 out of 3 emails accounts. The other two staff members are able to receive these emails without issue, but my email does not. I am running WHMCS connected to Office 365 for our email service and was able to run a message trace and see the support ticket notification emails sent to the two staff members, but not mine. Some things I've already tried and did not have any luck with: Make sure I was an assigned user in the Support Department Make sure I had "Enable Ticket Notifications" checked on my user account Tried using a different email for SMTP authentication It's late and I'm frustrated so I'm going to bed hoping someone has encountered this issue as I have not found anything online yet. Any suggestions to point me in the right direction are greatly appreciated! Thanks - Jared 0 Quote Link to comment Share on other sites More sharing options...
SneakyJared Posted June 3, 2019 Author Share Posted June 3, 2019 Anyone have any ideas? I have had no luck still and my googling has led me to no answers. 0 Quote Link to comment Share on other sites More sharing options...
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