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WHMCS Not Tracking Affiliate Signups


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Hi,

Our customers are complaining that our system (WHMCS) is not registering the signedup users or their purchases to their account for commissions.

I tried myself using a completely new computer on a different IP where admin or the other user account wasn't logged in and tried in an incognito window and normal widow to use an affiliate link and signed up with it. Basically, I've taken care of WHMCS algorithms of not tracking 'self'.

It counts the hits that the affiliate links got. However, no signups or sales are being registered. I checked with all the available options on forums, stack overflow and everywhere else, but couldn't find a solution. Can someone please help asap as that is creating issues with our affiliate marketers?

Thanks

Rushi

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