Automatic Product/Service Upgrade not possible

[john_d13]

Hello,

 

I am using Autorelease module to automate the provisioning of my products once an order is placed.  I have a situation when a customer tries to upgrade to a paid package from a non paid package (free trial subscription).  There are two parts to it.  First off the upgrade process is actually successful and the service is provisioned automatically once the payment is processed. 

The service being ordered is a subscription via paypal,  as such,  I am expecting a subscription ID to be populated in the Client Product tab.  Its blank, as a consequence, when the product terminates the paypal recurring subscription will not automatically terminate with it.   Its worth noting,  when a new product is ordered, the subscription ID is present and everything works fine.  Its only when upgrading from the free trial package to paid package. 

The second and most obvious is the error in the activity logs.   It says the Automatic Product/Service upgrade is not possible.  Is this a false positive?   the upgrade was successful with the exception of the issue I described above.   I included screenshots for clarity. 

 

0/01/2019 09:28    
Automatic Product/Service Upgrade not possible - Service ID: 976
System    173.0.81.1
30/01/2019 09:28    
Module Change Package Failed - Service ID: 976 - Error: Function Not Supported by Module
System    173.0.81.1
30/01/2019 09:28    
Email Sent to xxxxx (Invoice Payment Confirmation) - User ID: 1113
System    173.0.81.1
30/01/2019 09:28    
Invoice Marked Paid - Invoice ID: 419
System    173.0.81.1
30/01/2019 09:28    
Added Invoice Payment - Invoice ID: 419
System    173.0.81.1
30/01/2019 09:28    
Added Transaction - Transaction ID: 180

 

 

Subscription signup gateway log

transaction_subject => xxxx- Invoice #419
payment_date => 06:27:09 Jan 30, 2019 PST
txn_type => subscr_payment
subscr_id => I-R4589GJMY159
last_name => xxxx
residence_country => CA
item_name => xxxx - Invoice #419

[john_d13]

bump...