Oops! Something went wrong (please help)

[carldms]

Hello,

This is my first post here, so hopefully I am posting in the correct place! I have WHMCS set up and up until now have not had any major problems, however when I try to log in to the Admin panel I am getting the following error message;

 

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WHMCS\Exception: Could not determine admin user id in /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Admin.php:0
Stack trace:
#0 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Admin/Controller/HomepageController.php(0): WHMCS\Admin->hasPermission('Update WHMCS')
#1 [internal function]: WHMCS\Admin\Controller\HomepageController->index(Object(WHMCS\Http\Message\ServerRequest))
#2 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/CallableHandler.php(26): call_user_func_array(Array, Array)
#3 /home/logolive/11host.co.uk/vendor/middlewares/fast-route/src/FastRoute.php(96): Middlewares\Utils\CallableHandler::execute(Array, Array)
#4 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/HandleProcessor.php(0): Middlewares\FastRoute->process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#5 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/Strategy/AssumingMiddlewareTrait.php(0): WHMCS\Route\Middleware\HandleProcessor->_process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#6 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Dispatcher.php(76): WHMCS\Route\Middleware\HandleProcessor->process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#7 [internal function]: Middlewares\Utils\Dispatcher->Middlewares\Utils\{closure}(Object(WHMCS\Http\Message\ServerRequest))
#8 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Delegate.php(31): call_user_func(Object(Closure), Object(WHMCS\Http\Message\ServerRequest))
#9 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/Strategy/DelegatingMiddlewareTrait.php(0): Middlewares\Utils\Delegate->process(Object(WHMCS\Http\Message\ServerRequest))
#10 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Dispatcher.php(76): WHMCS\Admin\ApplicationSupport\Route\Middleware\Assent->process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#11 [internal function]: Middlewares\Utils\Dispatcher->Middlewares\Utils\{closure}(Object(WHMCS\Http\Message\ServerRequest))
#12 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Delegate.php(31): call_user_func(Object(Closure), Object(WHMCS\Http\Message\ServerRequest))
#13 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/Strategy/DelegatingMiddlewareTrait.php(0): Middlewares\Utils\Delegate->process(Object(WHMCS\Http\Message\ServerRequest))
#14 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Security/Middleware/Authorization.php(0): WHMCS\Security\Middleware\Authorization->delegateProcess(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#15 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/AbstractProxyMiddleware.php(0): WHMCS\Security\Middleware\Authorization->process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#16 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/Strategy/AssumingMiddlewareTrait.php(0): WHMCS\Route\Middleware\AbstractProxyMiddleware->_process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#17 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Dispatcher.php(76): WHMCS\Route\Middleware\AbstractProxyMiddleware->process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#18 [internal function]: Middlewares\Utils\Dispatcher->Middlewares\Utils\{closure}(Object(WHMCS\Http\Message\ServerRequest))
#19 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Delegate.php(31): call_user_func(Object(Closure), Object(WHMCS\Http\Message\ServerRequest))
#20 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/Strategy/DelegatingMiddlewareTrait.php(0): Middlewares\Utils\Delegate->process(Object(WHMCS\Http\Message\ServerRequest))
#21 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/AbstractProxyMiddleware.php(0): WHMCS\Admin\ApplicationSupport\Route\Middleware\Authentication->process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#22 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/Strategy/AssumingMiddlewareTrait.php(0): WHMCS\Route\Middleware\AbstractProxyMiddleware->_process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#23 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Dispatcher.php(76): WHMCS\Route\Middleware\AbstractProxyMiddleware->process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#24 [internal function]: Middlewares\Utils\Dispatcher->Middlewares\Utils\{closure}(Object(WHMCS\Http\Message\ServerRequest))
#25 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Delegate.php(31): call_user_func(Object(Closure), Object(WHMCS\Http\Message\ServerRequest))
#26 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/Strategy/DelegatingMiddlewareTrait.php(0): Middlewares\Utils\Delegate->process(Object(WHMCS\Http\Message\ServerRequest))
#27 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Dispatcher.php(76): WHMCS\Admin\ApplicationSupport\Route\Middleware\DirectoryValidation->process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#28 [internal function]: Middlewares\Utils\Dispatcher->Middlewares\Utils\{closure}(Object(WHMCS\Http\Message\ServerRequest))
#29 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Delegate.php(31): call_user_func(Object(Closure), Object(WHMCS\Http\Message\ServerRequest))
#30 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/BackendPsr7Response.php(0): Middlewares\Utils\Delegate->process(Object(WHMCS\Http\Message\ServerRequest))
#31 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/BackendPsr7Response.php(0): WHMCS\Route\Middleware\BackendPsr7Response->_process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#32 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Dispatcher.php(76): WHMCS\Route\Middleware\BackendPsr7Response->process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#33 [internal function]: Middlewares\Utils\Dispatcher->Middlewares\Utils\{closure}(Object(WHMCS\Http\Message\ServerRequest))
#34 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Delegate.php(31): call_user_func(Object(Closure), Object(WHMCS\Http\Message\ServerRequest))
#35 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Dispatcher.php(56): Middlewares\Utils\Delegate->process(Object(WHMCS\Http\Message\ServerRequest))
#36 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/BackendDispatch.php(0): Middlewares\Utils\Dispatcher->dispatch(Object(WHMCS\Http\Message\ServerRequest))
#37 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/Strategy/AssumingMiddlewareTrait.php(0): WHMCS\Route\Middleware\BackendDispatch->_process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#38 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Dispatcher.php(76): WHMCS\Route\Middleware\BackendDispatch->process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#39 [internal function]: Middlewares\Utils\Dispatcher->Middlewares\Utils\{closure}(Object(WHMCS\Http\Message\ServerRequest))
#40 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Delegate.php(31): call_user_func(Object(Closure), Object(WHMCS\Http\Message\ServerRequest))
#41 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/RoutePathMatch.php(0): Middlewares\Utils\Delegate->process(Object(WHMCS\Http\Message\ServerRequest))
#42 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/Strategy/AssumingMiddlewareTrait.php(0): WHMCS\Route\Middleware\RoutePathMatch->_process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#43 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Dispatcher.php(76): WHMCS\Route\Middleware\RoutePathMatch->process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#44 [internal function]: Middlewares\Utils\Dispatcher->Middlewares\Utils\{closure}(Object(WHMCS\Http\Message\ServerRequest))
#45 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Delegate.php(31): call_user_func(Object(Closure), Object(WHMCS\Http\Message\ServerRequest))
#46 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/WhitelistFilter.php(0): Middlewares\Utils\Delegate->process(Object(WHMCS\Http\Message\ServerRequest))
#47 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/Strategy/DelegatingMiddlewareTrait.php(0): WHMCS\Route\Middleware\WhitelistFilter->_process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#48 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Dispatcher.php(76): WHMCS\Route\Middleware\WhitelistFilter->process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#49 [internal function]: Middlewares\Utils\Dispatcher->Middlewares\Utils\{closure}(Object(WHMCS\Http\Message\ServerRequest))
#50 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Delegate.php(31): call_user_func(Object(Closure), Object(WHMCS\Http\Message\ServerRequest))
#51 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/RoutableClientModuleRequest.php(0): Middlewares\Utils\Delegate->process(Object(WHMCS\Http\Message\ServerRequest))
#52 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/Strategy/AssumingMiddlewareTrait.php(0): WHMCS\Route\Middleware\RoutableClientModuleRequest->_process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#53 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Dispatcher.php(76): WHMCS\Route\Middleware\RoutableClientModuleRequest->process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#54 [internal function]: Middlewares\Utils\Dispatcher->Middlewares\Utils\{closure}(Object(WHMCS\Http\Message\ServerRequest))
#55 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Delegate.php(31): call_user_func(Object(Closure), Object(WHMCS\Http\Message\ServerRequest))
#56 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/RoutableAdminRequestUri.php(0): Middlewares\Utils\Delegate->process(Object(WHMCS\Http\Message\ServerRequest))
#57 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/Strategy/AssumingMiddlewareTrait.php(0): WHMCS\Route\Middleware\RoutableAdminRequestUri->_process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#58 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Dispatcher.php(76): WHMCS\Route\Middleware\RoutableAdminRequestUri->process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#59 [internal function]: Middlewares\Utils\Dispatcher->Middlewares\Utils\{closure}(Object(WHMCS\Http\Message\ServerRequest))
#60 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Delegate.php(31): call_user_func(Object(Closure), Object(WHMCS\Http\Message\ServerRequest))
#61 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/RoutableRequestUri.php(0): Middlewares\Utils\Delegate->process(Object(WHMCS\Http\Message\ServerRequest))
#62 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/Strategy/AssumingMiddlewareTrait.php(0): WHMCS\Route\Middleware\RoutableRequestUri->_process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#63 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Dispatcher.php(76): WHMCS\Route\Middleware\RoutableRequestUri->process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#64 [internal function]: Middlewares\Utils\Dispatcher->Middlewares\Utils\{closure}(Object(WHMCS\Http\Message\ServerRequest))
#65 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Delegate.php(31): call_user_func(Object(Closure), Object(WHMCS\Http\Message\ServerRequest))
#66 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/RoutableRequestQueryUri.php(0): Middlewares\Utils\Delegate->process(Object(WHMCS\Http\Message\ServerRequest))
#67 /home/logolive/11host.co.uk/vendor/whmcs/whmcs-foundation/lib/Route/Middleware/Strategy/AssumingMiddlewareTrait.php(0): WHMCS\Route\Middleware\RoutableRequestQueryUri->_process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#68 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Dispatcher.php(76): WHMCS\Route\Middleware\RoutableRequestQueryUri->process(Object(WHMCS\Http\Message\ServerRequest), Object(Middlewares\Utils\Delegate))
#69 [internal function]: Middlewares\Utils\Dispatcher->Middlewares\Utils\{closure}(Object(WHMCS\Http\Message\ServerRequest))
#70 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Delegate.php(31): call_user_func(Object(Closure), Object(WHMCS\Http\Message\ServerRequest))
#71 /home/logolive/11host.co.uk/vendor/middlewares/utils/src/Dispatcher.php(56): Middlewares\Utils\Delegate->process(Object(WHMCS\Http\Message\ServerRequest))
#72 /home/logolive/11host.co.uk/admin11host/index.php(0): Middlewares\Utils\Dispatcher->dispatch(Object(WHMCS\Http\Message\ServerRequest))
#73 {main}

 

Would anybody please be able to offer some assistance on restoring access to my Admin panel? Thanks in advance!

 

[Bwh]

I had exactly the same issue.

Can't log back. Could for a short time, but then... nothing

Word by word the same error.

 

[Qhiliqq]

Exactly the same problem here.
Is there any solution?

[Wouter0100]

Seems to be a session issue. Could you attempt to clear your browser's cookies? Are you then able to login again, @DAThosting?

If you're still unable to do anything after clearing your browser's cookies, could you create a file in your WHMCS root with the following contents:

<?php

define('CLIENTAREA', true);

require __DIR__ . '/init.php';

echo '<pre>';

var_dump(\WHMCS\Session::get('adminid'));

echo '-----------------' . PHP_EOL;

var_dump($_SESSION);

echo '</pre>';

And then request that file from your browser. What're you seeing? You may need to remove some sensitive information from that output.

Looking at the issue: it could also be that your admin ID is 0/falsey, but I don't think that's possible by default. 

[Qhiliqq]

Fixed it with the help from WHMCS support.

The problem was, after a Plesk update, the session path was set back to default.
I changed it and all works as before.