Changing the client associated with a ticket

[Gears]

Ok, I'm in a ticket with about 3 replies from staff and 3 from the client.

 

The client originated the ticket by sending in an email, and he sent it from an email address that is not associated with his whmcs client account.

 

The question is: if I go to the Options tab of the ticket and change the Client from "Unregistered" to the client's name, will there be any problems? If the client continues to send emails/replies from his unassociated email address, will the ticket remain intact? But all replies made by staff will be sent to his other, associated email address. I guess I just answered my question. But I'll still post this. Is there a way to add both email addresses?

[nitro]

Hi - AFAIK you will need to add your clients other address as a new contact (assuming you are using WHMCS 3.5.x). This way any emails originating from their other address will automatically get picked up as belonging to this client and all responses from your support people will go to the main client address (and any other of the contacts linked to that account that have the appropriate "Email Notifications" preferences set)

 

 

In response to your original question - it is fine to change the client from "Unregistered" to the correct client, and yes - all future emails relating to the ticket will go to the main email address on the account only unless you have added other contacts.

[Gears]

Thanks for the response