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Report writing

web123support

By web123support
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web123support Junior Member

web123support

Posted
Posted

Hi All,

 

I am trying to get some help with the report writer to be able to make a more comprehensive daily report for the support tickets:

 

Daily

Tickets opened, tickets answered/closed

Tickets answered/closed per agent

 

Weekly

Tickets opened, tickets answered/closed

Tickets answered/closed per agent

Tickets logged per x by client.

 

Monthly 

Tickets opened, tickets answered/closed

Tickets answered/closed per agent

Tickets logged per x by client.

 

Does anyone have a template for such a report? 

 

-Nick

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