Pipe email for support and other departments receives eMail bounce back

[JO Spies]

Good day

I would greatly appreciated some assistance with the above issue.

After spending countless hours and communicating with WHMCS support as well as our provider it still seems the cron jobs are not functioning correctly.

Initially the logs showed that the scheduled cron jobs were delivered to the default system email account which I obviously didn't access at all.  Besides seeming to be running correctly - unpaid invoices were not charged.  Please note that Payfast Token ID's have been allocated so I was able to manually charge an unpaid invoice yet the other outstanding invoices are not charged.

Upon investigating further I added the various paths in config.php file and crons directory as per WHMCS instructions which I followed to a tee (I believe).  The necessary eMail accounts are set to pipe to the (presumed) correct path, etc etc etc.

There are no support tickets displayed in WHMCS logs and a bounce back message is received when sending a message to support eMail.

Have also received the below automated message:

"Cannot load the ionCube PHP Loader - extension already loaded Cannot load Zend OPcache - extension already loaded Unable to communicate with the WHMCS installation. Please verify the path configured within the crons directory config.php file."

I have forwarded the below to our provider which I stumbled upon in a post in the forum but not sure how related it is seeing that no tickets are showing in the logs:

"It is all to do with the local.ini file if you use MultiPHP. When I looked at the one for PHP7, the local.ini file was pointing to the wrong ionCube loader for PHP 7.0. Hence it spitting out a PHP error. Changing the local.ini file by commenting out the ref to the wrong ionCube loader (via the "MultiPHP INI Editor" sidebar option in WHM for PHP 7.0) solved this:

;zend_extension="/usr/local/IonCube/ioncube_loader_lin_5.6.so"

MultiPHP had a one line ini for the correct loader, but I think the order in which these piecemeal ini files are loaded / read meant that the 5.6 loader line was the last one read, overriding the correct loader line."

I am also not able to edit the "cron command" under SETUP -> Automation settings in order to correct the path and cron schedule which should be 0,30 after updated in cPanel.

*/5 * * * * php -q /home/hostingpartnersc/public_html/whmcs/crons/pipe.php/cron.php 

It there anyone who could assist me in this regard and give me a nudge in the right direction?

Much appreciated

JO