End-User support with multiple WHMCS license

[Junkfriend]

Hi,

 

We are currently offering free end user support for our resellers plus free WHMCS license to our resellers.

 

Question

 

I want to pipe all tickets received by my reseller's WHMCS help desk's to one main WHMCS help desk. Once, one of the resellers clients send an email, it should open a ticket on the reseller's WHMCS help desk and then it should pipe that to the main WHMCS help desk. Once we reply it from the main help desk it should go to the resellers help desk then to the client.

 

Long story short, I want to provide anomies end user support via our main WHMCS help desk to my resellers client while my resellers are running their own WHMCS help desks or one WHMCS license that is able to offer satellite help desks (Like they do at Kayako) for all my resellers.

 

Is this possible with with WHMCS or do we need any customization, then to what extreme?

 

Thanks in advance!

[uberhost]

Free WHMCS? Your services must be pricey?

[Junkfriend]

The above scenario is for a plan that sells around $60 but I do offer WHMCS for free for plans starting from $25 along with CE and WHMAP. Its amazing how WHMC gained market share within the past year or so and now, any one hardly request for the other two.

[itsmesee]

We are also wanting to do this, but havent yet found a solution we like.. How are you doing this?

[MACscr]

its not possible

[networkegypt]

Wait for Kayako ... if Kayako do it WHMCS is going to be have Kayako implementation

[itsmesee]

Does the whmcs helpdesk integrate through email like some other helpdesk..

In otherwords will tickets be sent to a email address of your choice.. if so just forward them through right?

[railto]

WHMCS offers full email piping, i use it for all the main email addresses, ie sales, support and also the individual support addresses, makes it so easy

[itsmesee]

Would this allow him to accomplish this then?

[MACscr]

it would work, but i sure wouldnt (if i was a reseller) want emails coming from my parent hosting company to my customers.