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Support ticket import via POP works, but leaves message, then it re-imports..

gbotica

By gbotica
in Using WHMCS

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gbotica Member

gbotica

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Posted

Hi,

 

Since I upgraded to WHMC 7.2.2 I've noticed that my email -> support ticket import (which has worked OK for long time..) is broken.

 

When a message arrives, it is imported by WHMCS but the message is left behind (no removed after import) and then imported again at the next cron run. This results in many duplicate replies.

 

Anyone else come across this issue?

 

Any advice on how somehow reset POP import and tidy up, so it works correctly?

 

Thanks.

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