generic Posted November 17, 2007 Share Posted November 17, 2007 i see we now have Terminated, Canceled and fraud and a few others as options for products. We used to use Terminated so invoices would not generate. Does Cancel do the same thing as terminated? What is the difference?. When i change a client from canceled to terminated, their cancellation request shows active again. Really need documentation on the new features when we receive a release. Thanks in advance , hoping i just missed where everything is explained. 0 Quote Link to comment Share on other sites More sharing options...
generic Posted November 18, 2007 Author Share Posted November 18, 2007 got an answer after opening up a support ticket. Terminated, Cancelled & Fraud are all the same in that they don't generate invoices - just offers furthur status settings to differentiate clients. After a cancellation request, the account must be set to Cancelled for the request to be complete. 0 Quote Link to comment Share on other sites More sharing options...
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