support system email not accepted

[sammybotz]

i setup 3 departments with 3 email addresses. support, billing and sales. sometimes i get these random emails to the billing contact:

 

Your email to our support system could not be accepted because it was not recognized as coming from an email address belonging to one of our customers. If you need assistance, please email from the address you registered with us that you use to login to our client area.

 

 

any ideas why?

 

thanks very much

[Adam]

Hey,

 

If you are getting these emails as a support ticket, than its a bounce back email from spammers using your address as the FROM.

 

 

From,

Adam