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Enabled 2FA but not configured DuoSecurity


dcweb

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We've enabled 2Factor Auth for Staff using Duo Security but failed to configure the API hostname and now we're stucked. WHMCS will always need 2FA even if DuoSecurity has not been configured yet. There's no way to bypass or even disable it temporarily to configure DuoSecurity.

 

We're only given the following message:

 

DuoSecurity Activation Problem

 

This WHMCS does not have a custom Duo Security account configured.

 

Please navigate to Setup > Staff Management > Two-Factor Authentication to configure a Duo Security account.

 

When navigating to that particular section, it will loop to asking 2FA to be enabled, which is not possible due to DuoSecurity has not been configured. Anyone can give light on this/ Thanks!

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