znet Posted October 11, 2016 Share Posted October 11, 2016 Hi, We are having a issue when we try to create client accounts and domains in plesk. Whenever I try to do it, I get this error: Order Accept Encountered Problems Error code: 1014. Error message: Parser error: Request is invalid. Error in line 5: Element 'owner-id': '' is not a valid value of the atomic type 'int'. We are using WHMCS 7 and Plesk 12.5.30. I found an older post (https://forums.whmcs.com/showthread.php?111734-New-Client-not-created-in-Plesk-server) with the same problem. I looked at the documentation link there (http://docs.whmcs.com/Plesk#Module_Command_Error:_1014_-_Parser_error:_Cannot_parse_the_XML_from_the_source_specified) and apparently "this is most commonly caused by having no assigned IPs in the client or domain templates IP pool". I have no clue of what this really means. I have checked the Plesk panel and the IP configuration. We only have one shared IP ad I have found nothing about a domain templates IP pool neither in plesk nor in WHMCS. I'm really stuck with this, what am I doing wrong? Thanks, Alfonso 0 Quote Link to comment Share on other sites More sharing options...
znet Posted October 11, 2016 Author Share Posted October 11, 2016 Just a quick update: I tried with WHMCS6 and I have the same problem. I guess it might be something with our plesk instalation or set up? 0 Quote Link to comment Share on other sites More sharing options...
Kuhlma Posted December 2, 2016 Share Posted December 2, 2016 Hi, we get the same error message. We have the problem in the following constellations: WHMCS 6 --> Plesk 12.5.30 WHMCS 6 --> Plesk Onyx WHMCS 7 --> Plesk Onyx I don't know, what the problem is. Can anybody help us? 0 Quote Link to comment Share on other sites More sharing options...
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