scurrell Posted November 7, 2007 Share Posted November 7, 2007 Is there any way to forward a ticket from the support desk to an external email address? At the moment we are resorting to copying the text then pasting into a new ticket. 0 Quote Link to comment Share on other sites More sharing options...
methos Posted November 11, 2007 Share Posted November 11, 2007 do you mean when an admin raises a ticket and you want other staff to see it? if so, have a look at this thread: http://www.whmcs.com/forums/viewtopic.php?t=7593 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted November 11, 2007 Author Share Posted November 11, 2007 No. I mean when an email comes into the support desk, and we want to forward it onto a 3rd party, not another member of the support team. 0 Quote Link to comment Share on other sites More sharing options...
Salman75 Posted November 12, 2007 Share Posted November 12, 2007 I do not think that is possible. 0 Quote Link to comment Share on other sites More sharing options...
uberhost Posted November 12, 2007 Share Posted November 12, 2007 Yes, it would be nice if it worked like Stardevelop Live Help. You can forward the emails to anyone. 0 Quote Link to comment Share on other sites More sharing options...
locofede Posted November 14, 2007 Share Posted November 14, 2007 Yes, it would be nice if it worked like Stardevelop Live Help. You can forward the emails to anyone.Have you considered integration with another live help system? 0 Quote Link to comment Share on other sites More sharing options...
uberhost Posted November 14, 2007 Share Posted November 14, 2007 Yes, it would be nice if it worked like Stardevelop Live Help. You can forward the emails to anyone.Have you considered integration with another live help system? No. 0 Quote Link to comment Share on other sites More sharing options...
locofede Posted November 15, 2007 Share Posted November 15, 2007 It worked nicely for me, still integrating on the new site (below) Chat,Tickets,Joomla and login to WHMCS with one pasword 0 Quote Link to comment Share on other sites More sharing options...
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