WordPressJunkies Posted July 3, 2016 Share Posted July 3, 2016 Hello, Is there a way to remove: ---------------------------------------------- Ticket ID: #728397 Subject: This is test 5 Status: Web Design Inquiry Ticket URL: https://my.wordpressjunkies.com/viewticket.php?tid=728397&c=d9etwnEp From just one support template not all of them. Like maybe omit them from going out when sent? So it only shows this: Hello, My thank you for choosing WordPressJunkies.com for your web design and WordPress Customization needs. ---------------------------------------------- Ticket ID: #728397 Subject: This is test 5 Status: Web Design Inquiry Thanks in advance for any help given Ricardo McCarty 0 Quote Link to comment Share on other sites More sharing options...
vbatra Posted July 5, 2016 Share Posted July 5, 2016 You can edit "New Support Ticket Opened" template and remove "New Support Ticket Opened" and also edit "Support Ticket Response" and remove "Ticket URL: {$ticket_link}" 0 Quote Link to comment Share on other sites More sharing options...
mustardman Posted July 9, 2016 Share Posted July 9, 2016 As above poster said, just edit the email template at Setup > Email Templates 0 Quote Link to comment Share on other sites More sharing options...
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