Open support ticket through API

[behnam]

Hello

 

i'm trying to open support ticket through API using this code :

 

 

<?php
/**
* WHMCS Sample API Call
*
* @package    WHMCS
* @author     WHMCS Limited <development@whmcs.com>
* @copyright  Copyright (c) WHMCS Limited 2005-2016
* @license    http://www.whmcs.com/license/ WHMCS Eula
* @version    $Id$
* @link       http://www.whmcs.com/
*/

// The fully qualified URL to your WHMCS installation root directory
$whmcsUrl = "https://-----/";

// Admin username and password
$username = "*****;
$password = "*****";

// Set post values

$postdata = array(
   'username' => $username,
   'password' => md5($password),
   'action' => 'OpenTicket',
   'clientid' => '1',
   'deptid' => '4',
   'subject' => 'Sample API Ticket',
   'message' => 'This is a ticket opened via the API',
   'priority' => 'High',
   'customfields' => base64_encode(serialize(array('8' => 'custom field value')));
   'responsetype' => 'json',
);

// Call the API
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $whmcsUrl . 'includes/api.php');
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_TIMEOUT, 30);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
// curl_setopt($ch, CURLOPT_POSTFIELDS, http_build_query($postfields));
$response = curl_exec($ch);
if (curl_error($ch)) {
   die('Unable to connect: ' . curl_errno($ch) . ' - ' . curl_error($ch));
}
curl_close($ch);

// Attempt to decode response as json
$jsonData = json_decode($response, true);

// Dump array structure for inspection
var_dump($jsonData);

?>

 

 

 

This is the output : NULL

why ? what is wrong ?

 

 

Thanks for help

Edited May 16, 2016 by behnam

[servetas]

Why have you commented it out?

curl_setopt($ch, CURLOPT_POSTFIELDS, http_build_query($postfields));

 

Also, check the $postfields variable you pass. You have set the post values as $postdata. I do not know if this is the issue but it's something as a beginning.

 

http://docs.whmcs.com/API:Example_Usage

[WHMCS Chance]

Hey behnam,

 

Give this code a try as I know this is working:

 

<?php
/**
* This API call is for OpenTicket which
* will open a new support ticket as a client
*
* @package WHMCS
* @link https://www.whmcs.com/
* @author WHMCS Chance
* @see http://docs.whmcs.com/API:Open_Ticket
*/

$url = 'http://yourdomain.tld/includes/api.php';
$user = 'adminuser';
$pass = md5('adminpass');

# Build your request params
$request = array(
   'username' => $user,
   'password' => $pass,
   'action' => 'openticket',
   'clientid' => '1',
   'deptid' => '4',
   'subject' => 'API TEST TICKET',
   'message' => 'Testing API OpenTicket call to see how this works!',
   'priority' => 'high',
   'customfields' => base64_encode(serialize(array('8' => 'Custom Support Field Value'))),
   'responsetype' = 'json',
);

$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_TIMEOUT, 60);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS, http_build_query($request));

$response = curl_exec($ch);
if (curl_error($ch)) {
die('Conn Error: ' . curl_errno($ch) . ' - ' .curl_error($ch));
}
curl_close($ch);

$decode = json_decode($response);

# Show it on screen
echo '<textarea rows="50" cols="100">'
. 'Request: ' . print_r($request, true) . "\n"
. 'Response: ' . htmlentities($response) . "\n"
. 'Array: ' . print_r($decode, true)
. '</textarea>';

 

That should get you going.

[behnam]

Hey behnam,

 

Give this code a try as I know this is working:

 

<?php
/**
* This API call is for OpenTicket which
* will open a new support ticket as a client
*
* @package WHMCS
* @link https://www.whmcs.com/
* @author WHMCS Chance
* @see http://docs.whmcs.com/API:Open_Ticket
*/

$url = 'http://yourdomain.tld/includes/api.php';
$user = 'adminuser';
$pass = md5('adminpass');

# Build your request params
$request = array(
   'username' => $user,
   'password' => $pass,
   'action' => 'openticket',
   'clientid' => '1',
   'deptid' => '4',
   'subject' => 'API TEST TICKET',
   'message' => 'Testing API OpenTicket call to see how this works!',
   'priority' => 'high',
   'customfields' => base64_encode(serialize(array('8' => 'Custom Support Field Value'))),
   'responsetype' = 'json',
);

$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_TIMEOUT, 60);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS, http_build_query($request));

$response = curl_exec($ch);
if (curl_error($ch)) {
die('Conn Error: ' . curl_errno($ch) . ' - ' .curl_error($ch));
}
curl_close($ch);

$decode = json_decode($response);

# Show it on screen
echo '<textarea rows="50" cols="100">'
. 'Request: ' . print_r($request, true) . "\n"
. 'Response: ' . htmlentities($response) . "\n"
. 'Array: ' . print_r($decode, true)
. '</textarea>';

 

That should get you going.

 

Hello

 

Sorry for late reply .

 

This code worked fine after correct this line :

 'responsetype' = 'json', 

to

 'responsetype' => 'json',

 

 

I need to attach files when opening ticket thought api . is it possible ? how ?

 

Thanks for help !