JoshuaQuinlan Posted May 15, 2016 Share Posted May 15, 2016 Hi, I am the Support Manager for a hosting company, and we recently had a department re-organisation. I am a little confused as the Support department has been set as the department which receives tickets sent by email, but tickets sent by email are automatically being assigned to the Legal department? Is this a bug? If so, is there a way that I can fix it? If not, does anybody know what might be the issue? Thanks, Joshua Quinlan 0 Quote Link to comment Share on other sites More sharing options...
servetas Posted May 16, 2016 Share Posted May 16, 2016 What are the POP3 settings (can be found on Setup > Support > Support Departments > Edit) of the legal and support departments? 0 Quote Link to comment Share on other sites More sharing options...
JoshuaQuinlan Posted May 16, 2016 Author Share Posted May 16, 2016 What are the POP3 settings (can be found on Setup > Support > Support Departments > Edit) of the legal and support departments? Here are the POP settings for legal: As you can see, they are blank - this is what is so confusing. Here are the POP settings for support (I had to remove the domain name for privacy reasons, but I can promise you that it is there): Thanks, Joshua Quinlan 0 Quote Link to comment Share on other sites More sharing options...
servetas Posted May 17, 2016 Share Posted May 17, 2016 Is there any email redirection between these two emails? Can you see the emails sent to whmcs-support@domain.com on the email's inbox? 0 Quote Link to comment Share on other sites More sharing options...
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