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Stop email spam when customer responds to ticket multiple times

jargen

By jargen
in Developer Corner

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jargen Junior Member

jargen

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Posted

I'm sure we have all experienced it, that one customer who adds a reply to his ticket every 5 minutes until he gets a response. Is there a way to make it so if a customer replies to a ticket before a staff member has replied to it, it doesn't send out a new email?

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