rodolphe Posted November 10, 2015 Share Posted November 10, 2015 Hi all, We've adopted WHMCS a little over a year ago as a ticketing and invoicing software. We're not an ISP, we're an IT support company, but the product functionalities look as if they should cover our needs. However a year later we've never managed to make invoicing work correctly. Every month, there's a handful of invoices that are just wrong. This month is particularly bad, with pro-rata monthly products that appear to have randomly invoices for just a few days and other problems. There seems to be no rhyme or reason why it goes wrong either: a client that was correctly invoiced last month may well be screwed up the next. I am the main administrator for this software. We are using it on a Windows IIS platform and have no PHP, MySQL experience - it just hasn't been needed. WHMCS support does answer to emails but I'm just getting one-liners pretty much telling me this is our fault. That's great, I'm even willing to accept it - somewhat - but I'm not getting the help I need to understand WHAT we do wrong and how we can put in place safeguards. The short question is: is there anyone out there who can provide support/training in SE London? We're willing to pay if it sorts us out. Failing that, my manager is now considering moving away from WHMCS. Thanks in advance! Rodolphe. 0 Quote Link to comment Share on other sites More sharing options...
hostservice_71 Posted November 10, 2015 Share Posted November 10, 2015 I don't have the solution, but to help you support; even we (an ISP) occasionally get customers reporting us strange invoices at unexpected times. We do see them as well. And then a year later they get suspended due to unpaid invoices, while an invoice has never been created or left unpaid. I simply lack the time to collect all information and send it in, I fix it manually, apologize and put in a reminder for the next payment period to see if it miraculously started working again. I guess I've been hoping for this to be fixed in future updates.... However I have no complaint about WHMCS support...although maybe not always the quickest. 0 Quote Link to comment Share on other sites More sharing options...
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