Serenade Posted August 31, 2015 Share Posted August 31, 2015 This seems like a pretty obvious bug and I'm surprised it hasn't been fixed in the decade this software has existed. However, if a ticket submitter is not already a registered client, such as a pre-sale customer or otherwise, for some reason there will be no entry in the Email Message Log for that ticket reply. I often like to check the log to make sure the email went through without errors, and to see what merge fields were populated, and modify email templates if necessary. I have no idea if this is done by design but if it is, that's honestly pretty stupid. I realize is nowhere near a "breaking" bug, but I've run into it enough times for it to become a nuisance. 0 Quote Link to comment Share on other sites More sharing options...
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