Modification to System Tickets

[clever-host]

hi,

I have one question.

Exist possibility to modify the ticket system?

If you know cpanel system ticket, you know what I want.

I want add to the client area page > view tickets, this notifications:

 

1. Admin has viewed this ticket.

2. Assignment Operator: Admin

3. Admin has viewed this ticket and starting to make reply.

 

This example is from cpanel system ticket. (tickets.cpanel.net)

Is a good system.

 

If this is not possible, exist possibility to add this notification from admin area to client area?

 

This print screen is from whmcs admin area.

 

I want to add this notification here:

(this print screen is from client area and is changed in photoshop.)

 

Thanks.

[clever-host]

What is the solution for this?

[clever-host]

Hi,

Exist a possibility to add notifications in the client area - ticket view?

 

For example:

1. Admin attempted login to your server.

2. Admin successfully logged into your server.

3. Admin has viewed your ticket and started making a reply.

 

Thanks.