Admin Directory Conflict - cannot access admin area

[joyfulmortal]

I cannot access the admin area. When I try to access admin at mydomain/whmcs/admin, I get an Admin Directory Conflict message:

"You are attempting to access the admin area via a directory that is different from the one configured. Please refer to the Customising the Admin Directory documentation for instructions on how to update it."

 

I've checked the $customadminpath, and it is correct, however, I still cannot access the admin area. I've also had the license key reissued and reinstalled WHMCS completely. Why can I not access the admin area? HELP!!

 

The whole problem started when I installed it to mydomain.com and it took over my site. So I changed the directory and now I simply cannot fix the problem. None of the forum fixes that I've searched and read have worked for me.

[joyfulmortal]

OMG! After 4 weeks of trying everything, and I mean EVERYTHING! that was suggested by WHMCS and the forums (support tickets, forums, php configuration file, template_c erasure, blah blah blah), here is what I did...

 

I am not a coder, let me make this clear...But out of the blue I used the word FORCE because I saw that a setting of 'force adminSSL..." or something or other could have been set to 'on' instead of 'off'.

 

I used:

 

$forcecustomadminpath = "whmcs/admin/"; in my configuration.php file in my main whmcs directory - whether that is directly on your domain or in a separate directory is up to your installation. Mine is http://www.domain.com/whmcs/admin.

 

I added FORCE to the beginning of the string and it opened right up! OMG, what the #()!& #$!!...Why hasn't anyone mentioned that before?????

 

So here is some info for those of you who might also be floundering in newbie land with me

 

When they say to change your $customadminpath in your configuration.php file, this is what you do if their instructions don't work (at least it worked for me)

 

Love and kisses,

Joyfulmortal

[hooter]

Simply put, the only reason it is working for you now is because $forcecustomadminpath is not a valid variable read by WHMCS. You shouldn't have been using $customadminpath in the first place UNLESS you had renamed your "admin" folder to something other than the default of "admin".

 

$customadminpath when used should only contain a folder name, not a path like you have.

 

Please read carefully: http://docs.whmcs.com/Customising_the_Admin_Directory

Edited May 30, 2015 by hooter

[joyfulmortal]

Thanks for the reply Hooter, but I tried all that, even deleting the $customadminpath = entry in my configure.php file, but NOTHING worked! I very carefully read and followed the directions in Customising the Admin Directory but it didn't help. I even deleted the contents of the templates_c directory after reading a post in the forum.

 

I don't know of and can't figure any other way to access the admin area.