aspidagrant Posted August 20, 2014 Share Posted August 20, 2014 I currently have my WHMCS install in test mode. I have it set to take the client to their invoice once the order is processed. When you submit an order it takes about 25-30 seconds for it to complete the order. Is this due to the test mode? We currently have the settings through 2checkout but will be using Authorize.net when we go live. I just wanted to check to make sure before we go live that it was not this slow. Thank you. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Ryan Posted August 20, 2014 Share Posted August 20, 2014 Do you have any custom hooks or addons setup that are trying to make an external connection that could be causing the slow down? --Thanks 0 Quote Link to comment Share on other sites More sharing options...
aspidagrant Posted August 21, 2014 Author Share Posted August 21, 2014 Ryan - no custom hooks. I have attached an image of the addons page. http://postimg.org/image/54cbmkk07/ 0 Quote Link to comment Share on other sites More sharing options...
aspidagrant Posted August 21, 2014 Author Share Posted August 21, 2014 Ryan, you can go try it yourself I disabled all addons and it still took about 15-20 seconds: https://aspida.us/portal/ I am not sure if people will wait that long or just close their browser and assume that it did not process. 0 Quote Link to comment Share on other sites More sharing options...
aspidagrant Posted August 25, 2014 Author Share Posted August 25, 2014 Anyone have an idea's? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Ryan Posted August 25, 2014 Share Posted August 25, 2014 Hello, I did place a test order (it should be pretty obvious so be sure to delete it) and it did seem fairly slow. I would change the configuration to test with the gateway module you plan on using and see if that helps and then maybe check the gateway logs for any error that you may be getting that could be causing these issues. --Thanks 0 Quote Link to comment Share on other sites More sharing options...
aspidagrant Posted August 26, 2014 Author Share Posted August 26, 2014 Ryan - we plan on using Authorize.net. Is this what you are referring to when you say "test the gateway module you plan on using"? If so, how do I test it without using it in a live environment? 0 Quote Link to comment Share on other sites More sharing options...
aspidagrant Posted August 29, 2014 Author Share Posted August 29, 2014 @WHMCS-Ryan - I was able to figure out what was causing the system to run slow. I changed the mail type from SMTP to phpmail and it only takes about 1-2 seconds, versus 15-20+. I am worried about this because I have read a lot about issues with phpmail, including the mail ending up in spam folders. We obviously need our clients to receive the email in their inbox, since they are required to take more steps before their account is set up. Any idea's here? 0 Quote Link to comment Share on other sites More sharing options...
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