saltire Posted August 19, 2014 Share Posted August 19, 2014 Hi, I have one client. every month he gets billed. & whmcs then applys a credit to his account & marks invoice as paid. Thing is, He has no credit on his account. Any idea how this happens? 0 Quote Link to comment Share on other sites More sharing options...
Alex - Arvixe Posted August 19, 2014 Share Posted August 19, 2014 (edited) If your client has a subscription setup of some kind it could be paying in an invoice that is marked as paid, as the old invoice has already been paid it will add the funds as credit every month (so your client isn't paying for nothing). This credit may then be applied automatically to the next invoice to cover it. To confirm this, go to your clients summary page and click 'Manage Credits'. It should log the inbound and outbound credits to give you a better understanding of where it is coming from. Edited August 19, 2014 by Alex - Arvixe 0 Quote Link to comment Share on other sites More sharing options...
saltire Posted August 20, 2014 Author Share Posted August 20, 2014 Hi, Thanks. I`ll look at that. 0 Quote Link to comment Share on other sites More sharing options...
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