nickwuk Posted August 12, 2014 Share Posted August 12, 2014 I've setup a Client in WHMCS and when logged in as the Client in the open new ticket page the name and email address fields are read only. What should I do if there are several people from one company who may want to submit support tickets? I've setup a contact but that made no difference. 0 Quote Link to comment Share on other sites More sharing options...
krt463 Posted August 13, 2014 Share Posted August 13, 2014 When you log in as a user, that one user has only one e-mail address. If you want to create a ticket with another email address, a tech contact for example, that user needs to be defined under Contacts and be enabled to access the portal as a "sub-account". Then when you login with that sub-account user, the ticket will be created under their email address. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Ryan Posted August 13, 2014 Share Posted August 13, 2014 When you log in as a user, that one user has only one e-mail address. If you want to create a ticket with another email address, a tech contact for example, that user needs to be defined under Contacts and be enabled to access the portal as a "sub-account". Then when you login with that sub-account user, the ticket will be created under their email address. Just wanted to confirm that this is correct. If the contact is added as a sub-account then you can log into whmcs with this email address and password and the ticket will be opened in the sub-account's name. --Thanks 0 Quote Link to comment Share on other sites More sharing options...
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