credit into the invoice - paid but appears in 0

[disenioweb]

this is the scenario:

 

-a cutomer madea payment in advance, u$s 30 in the day 15 of the month

 

-i credited this customer with u$s 30

 

-The next payment the customer has to make, the next 1st is for u$s 30

 

-Today, whmcs cron jobs sent out the invoices, sent to this customer the invoice generated email and payment received email....great....but if you go to the customer area or if you see this customer invoices, you will see that he paid 0, when really he paid 30....ok, i can delete the credit mannually into the invoice...but ...why whmcs dont do this directly ?

 

Thanks

[Matt]

You are confusing it between credit and payment. The invoice was paid by credit so the client paid nothing. If it was a pre-payment, you should have added the $30 transaction at the time the payment was made to you. The payment was not made at the time the invoice was paid.

 

Matt

[disenioweb]

Ok Mr Matt, what steps should i do the next time i receive a payment in advance ?

 

Thanks

 

Gabriel