Skinner Posted June 9, 2014 Share Posted June 9, 2014 Hi, when someone creates a ticket an external email is sent, but on consequent replies and answers no external emails are sent, is there a way to fix this so that with every reply sends an external email is to both the ticket submitter and staff? Thanks 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Ryan Posted June 9, 2014 Share Posted June 9, 2014 To enable ticket notifications for replies and new tickets you will need to edit the User profile of the staff member that you want to receive these notifications. Just go to Setup-->Staff Management-->Administrator Users the click on the edit button to the right of the user you wish to enable the notifications for. Look for the "Assigned Departments" section and select the check button for the associated department. --Thanks 0 Quote Link to comment Share on other sites More sharing options...
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