Installation Problem - Database won't connect

[jmanphxaz]

I just bought a license for WHMCS and am trying to install it on the Windows Server 2008 system with a Plesk control panel, on one of GoDaddy's Windows VPS plan. I managed to get past an earlier issue where the IonCube loaders were out of date. Managed to get them updated and run the installer, but now i'm running into this.

 

I start the install process, all the system requirement checks and permissions checks come back as "passed". I get to step 3, paste in my license and the database connection details. But when I click continue I get...

 

Could not connect to the database!

 

Please check the database connection details you provided and ensure the mysql user has access to the given database name.

I have checked the connection info and made sure the mysql user has access to the database. I have even verified this by uploading a quick PHP script the root of one of the websites hosted there...

 

<?php
$link = mysql_connect("localhost", "username", "password");

if(!$link)
   die("Error: ".mysql_error());

$db_selected = mysql_select_db("databasename", $link);

if(!$db_selected)
   die("Error: ".mysql_error());
?>

 

... (with the correct username/password/databasename info) and this returns no error. I've also used MySQL Workbench on my local machine to connect to the server using this username/password combo and successfully connected. I don't know what could be wrong on the WHMCS side of things that it doesn't connect.

 

Any ideas?

 

-Jon