Can't login to client control panel from WHMCS

[nlavine]

I recently upgraded from 5.1.3 to 5.3. I have setup my server using the username and hash, I added one client from my whm manually.

 

When I try to login to the client's cpanel from within WHMCS I am getting a to this url:

/https://frontier.websitewelcome.com:2087/xfercpanel/myclientname

 

with a session cookie expired message

 

When I put in the correct password and username I get a :

 

login is invalid message

 

and I'm unable to access the client's cpanel.

 

If I go straight to the clients cpanel access like: myclientname/cpanel the username and password works so I know they are correct.

 

I have changed the password from within the WHMCS and it work if I go direct to the cpanel url but not from within the WHMCS.

 

Please Help!

 

Nicole

[Phile]

Hi

I am having the same problem. I believe 2087 is a link to WHM and not cpanel. cpanel is 2082 i think. this must be coded wrong somewhere in whmcs.

[nlavine]

Hi

I am having the same problem. I believe 2087 is a link to WHM and not cpanel. cpanel is 2082 i think. this must be coded wrong somewhere in whmcs.

 

Hi Phile,

 

I had to send a ticket to the folks at WHMCS to get a response don't know if what they told me will help you, here it is.

 

I was told to make sure I'm not logged into the cPanel I'm trying to access anywhere outside of the WHMCS, use a different browser ( I usually use Chrome) I logged into WHMCS in FireFox, click the login to control panel link and it did take me to the WHM login for the particular client I wanted, but it did not fill in the login box.

 

When I put the client's login info in the form I got a "login invalid" message, so I put in my own reseller account info and I was able to access my reseller account, but it opened directly to the client's cpanel.

 

Maybe I'm wrong but I was under the impression that you should be using the client's login and going straight to the client's individual cpanel, since to make certain changes I would still need to come out of there and login to their WHM directly to make certain changes.

 

Anywhooo hope this helps you.

 

Nicole