Modulesgarden - SolusVM Extended (bad) experience

[hello.world]

Hello,

 

today i want to share my experience with Modulesgarden and their SolusVM Extended module & Support.

Normally, i dont create such threads. But in this case i am forced to it because they must think i am stupid.

 

We are facing issues with the KVM creation. The user gives in the root password at the ordering site, but the root password doesnt get setted, there gets random password generated. The choosen root password is then the solusvm panel password, which shouldnt be.

In the clientarea the password field for the solusvm panel gets wrong deposited, there is shown the root password for the server instead of the solusvm panel. So basicly the both passwords are mixed.

 

But thats not all: The customer doesnt get any server info mail after ordering. The mail is sent out if i am logged in as admin, but if a customer place an order, there does nothing get sended out.

And the login infos in the mail are wrong (its NOT a variable problem).

 

Ok, so i contacted the modulesgarden support on 07/04/2014. They told me that there is no such problem and it must be an error at us. They asked us for whmcs and FTP login but i dont want to provide access to the system. The system is in production and i dont know what they would do. If the customers would notice that there is some testing in progress it wouldnt be good for us.

 

So i explained the error again. I told them that no mails are sent out, but all other modules are working. So it must be an issue with this module. After some back and forth we sent them the login details so they can check it.

 

The answer from today was: Yes, it is an error in there modul. And they will "probably" release a fix next week.

 

Cool, probably it will be fixed next week. But "probably" means nothing. Could also be that they fix it in 4 works. They write as it wouldnt have any priority. Seems they just dont care about it. Outrageously that we will have this problem for a longer time and they are not be able to make a quick fix. A quick fix would be appropriate in my eyes.

 

Why i am exasperated? Because it is impossible that we are the first users which are facing this problem. I am sure that they knew from beginning that it is there fault. If we are the first users which would have this problem it would mean that nobody uses this modul for kvm.

They just wanted to save some time and basically they have held us for fools. We wasted lot of time to try getting this module to work, but of course it cant work if it isnt our fault.

 

Sorry for my bad english - i hope you can understand my problem.

 

Regards.