Payment process hangs (Quantum Gateway)

[whmfhh]

I am using the Quantum Gateway credit card payment module. After upgrading from 5.2.16 to 5.3.6, the purchase process now hangs at the message "As part of our fraud prevention measures, you will now be asked to perform the Verified by Visa or Mastercard SecureCode verification to complete your payment. ... Do not click the refresh or back button or this transaction may be interrupted or cancelled."

 

I presume that message should NOT appear when Verified by Visa and Secure MasterCard are turned off on the Quantum Gateway side. That is how I had it before today; too many customers were being held up by difficulties with that process. To see if it would help, I turned Verified by Visa and Secure MasterCard back on from the Quantum Gateway side. It did not help. The process still hangs.

 

I submitted a ticket yesterday, but WHMCS has not responded. I am losing sales every minute that the payment system is down. Maybe another user can help me because WHMCS doesn't seem to care.

[hyperqwest]

Any luck with a fix?

[RisenAngel]

I'm wanting to know about the fix too. My system is doing the same thing.

[WHMCS Ryan]

Hello RisenAngel,

 

I review the ticket that whmfhh submitted and he was able to get it resolved. If you are having the same problem I would suggest that you submit a ticket for further assistance. There were different solutions that were presented to whmfhh and it took one of the techs reviewing his code to determine which was the proper fix so I am assuming you will run into the same problem.

 

--Thanks