rodolphe Posted March 24, 2014 Share Posted March 24, 2014 Hi, We have 3 different SLA for client which offer progressively faster response time to tickets. Is there a way to tailor ticket escalation to specific SLA? 0 Quote Link to comment Share on other sites More sharing options...
rodolphe Posted March 26, 2014 Author Share Posted March 26, 2014 Raised a ticket: answer is no. Submitted a dev request, please vote! 0 Quote Link to comment Share on other sites More sharing options...
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