fws_hosting Posted March 23, 2014 Share Posted March 23, 2014 Hi there, We have a general contact form and in one instance, the person wrote their email wrong. So when we reply, they're not getting the emails. I've been unable to find a way to edit the email address on an opened support ticket. Is it possible to edit the email address without them having to open a new support ticket? 0 Quote Link to comment Share on other sites More sharing options...
fws_hosting Posted March 25, 2014 Author Share Posted March 25, 2014 Would really appreciate some advice on this? 0 Quote Link to comment Share on other sites More sharing options...
tomb Posted March 26, 2014 Share Posted March 26, 2014 I am not quite what you're trying to do. As you wrote it's possible to change the email address in your support section. You could implement an address verification in your contact form before clients submit a ticket. Is that what you're looking for?You can also force your clients to login before submitting a ticket. 0 Quote Link to comment Share on other sites More sharing options...
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