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Site down after upgrade | Ticket raised 18.02.14 18:11 GMT


itsolduk

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Guys

 

My site is STILL down after the upgrade to 5.3.4

 

Ticket raised at 18:11 yesterday And apart from the stock reply at 01.00 in the morning I have heard NOTHING???

 

Just to clarify, my install is DOWN and my clients/visitors cannot do anything.

 

Please advise when I can expect support.

 

Thanks

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Yep, just had the same thing happen.

 

Upgraded full upgrade from 5.2.x to 5.3.3 yesterday; the upgrade went smoothly.

I then applied the incremental 5.3.3 to 5.3.4 patch today and experienced a white out across the entire site.

I have now rolled back to 5.3.3 to get the site back up again.

 

There is no glaringly obvious mention of any database changes/updates that need to be made to address this in the change log or release notes for this patch.

 

Could someone [from WHMCS] please advise the steps that need to be taken in order to successfully apply the patch and perhaps include some minor documentation in the 'whmcs_v533_incremental_to_v534_patch.zip' file to address this for others who may follow the same upgrade path?

 

Thanks.

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