bdowne01 Posted February 17, 2014 Share Posted February 17, 2014 Hi All, Relatively new user to WHMCS, so pardon my possibly ignorant question: When a new customer signs up with us, they follow the order form flow and also enter their payment information (credit card, paypal, etc). After this, they receive the invoice email, come back to the site and then pay the invoice. It seems a bit counter-intuitive and confusing for some customers: I.e. "I just entered my payment info, why do I have to come 'pay' the invoice". Is this normal behavior of WHMCS or did I set something up incorrectly? Any tips? Ideally we'd like the initial invoice to be paid immediately when the customer submits their payment info. On subsequent invoices this current behavior is no issue whatsoever. 0 Quote Link to comment Share on other sites More sharing options...
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