macconnect Posted February 5, 2014 Share Posted February 5, 2014 Greetings all, Our billing folks are complaining because threaded email clients (like Gmail) combine messages based on subject. So, when WHMCS sends out past due notices or payment failed notices, responses from multiple customers wind up in a single email thread. Very hard to sort that way. Looks like you can't use merge variables in the subject line of the email templates unless I'm missing something. Has anyone else found a way around this? 0 Quote Link to comment Share on other sites More sharing options...
macconnect Posted February 5, 2014 Author Share Posted February 5, 2014 Yeah, about 45 seconds of searching solved this problem for us. ;-) You can't insert merge variables in template subject lines by clicking them, but you can type/paste them in and they work just fine. Thought this might help someone down the road. 0 Quote Link to comment Share on other sites More sharing options...
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